207-871-7771 877-682-9433

Traffic Management & Communications Center

Mission

The mission of the Maine Turnpike Traffic Management and Communications Center is to provide rapid and convenient access to public safety and traveler information for the patrons of the Maine Turnpike.  We strive to send the appropriate response to their calls for service in a timely manner by sending assistance, and provide advanced notification of road conditions via various notification systems.  We offer our assistance to all other agencies, when requested and when within our means.
 
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The Maine Turnpike Authority’s Traffic Management and Communications Center is open 24 hours a day, 7 days a week, 365 days a year. The Maine Turnpike Authority’s Traffic Management and Communications Center can be reached directly at (207) 871-7701. The Center provides emergency and non-emergency communications for all Maine Turnpike Authority personnel, our contractors, Fire and EMS providers responding to incidents on the Turnpike, and the Maine State Police Troop G in cooperation with the Department of Public Safety Communications Center in Augusta.  Our center employs six full time Communications Specialists, one Communications Supervisor and a Traffic Management Center Manager.

Our Center processes several thousand calls annually.  These calls include, but are not limited to: motor vehicle crashes, medical emergencies, vehicle fires, disabled vehicles, motor vehicle violations, and debris in the road.  Our call volume has increased steadily since our agency implemented our computer aided dispatch software in 2010.  Our call statistics are below:
 
Year Number of Calls for Service
 
2010 9,769
2011 14,061
2012 14,622
2013 33,617
2014 26,942
2015 29,959
2016 34,157
2017 33,294
2018 29,390
 
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The Traffic Management Center utilizes a variety of tools to respond to incidents and emergencies that have occurred, to avoid secondary incidents, and to notify the public of the driving conditions on the Maine Turnpike.

 

Variable Message Boards

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Variable Message Boards are activated via our Center and provide motorists with the most up to date information on speed reductions due to weather, motor vehicle crashes or fires, delays due to high volume, or any other incident that will cause some sort of disruption of traffic.


 


Highway Advisory Radio (HAR)

Bill-Thompson-(2).jpgThe Maine Turnpike Authority’s 1610 AM radio station is operated via the Traffic Management Center.  Emergency and non-emergency messages are broadcast 24/7 via this channel.  In the event emergency information has been added, light beacons that are located along the Turnpike are also activated.



Additionally, the Traffic Management Center posts alerts to the Maine Turnpike Authority web page and sends emails to all subscribed users via our alert system.  The TMC also posts Turnpike traveler information along with Maine DOT, New Hampshire DOT, and Vermont DOT on the New England 511 website http://www.newengland511.org

The Maine Turnpike Authority’s Traffic Management and Communications Center can be reached directly at (207) 871-7701.