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COVID-19 Updates

We are all in this together.

The Maine Turnpike Authority is working hard to keep our customers and employees as safe as possible during the evolving situation surrounding the COVID-19 pandemic.  As the primary connection for economic activity in the State, we are working to minimize disruptions to travel while taking appropriate measures to keep everyone safe and healthy.


Steps we are taking currently: 

Service Plazas 
At our Service Plazas, we are coordinating with HMS Host on the best practices during this difficult time. HMS Host manages hundreds of airport restaurants and travel plazas around the world and is well versed in facilities management. 

Some of the protocols that have been undertaken so far include increased cleaning, discontinuing use of the electric hand dryers in the bathrooms, removal of tables and dine-in services, and updating employees on the best practices to help limit the spread of this virus.

E-ZPass Customer Service Center
As of Wednesday, March 18, the walk-in E-ZPass Customer Service Center will be closed indefinitely.  Customer Service Representatives are still available by phone Monday through Friday from 8:00 AM to 5:00 PM at 1-888-MTA-PASS. Online access is available 24/7 at ezpassmaineturnpike.com.

Cash Toll Collection
Minimum staffing is being implemented during this time. At our facilities we are practicing extra cleaning, promoting proper handwashing, practicing social distancing, and having employees wear sterile gloves while collecting tolls.  We are also following CDC guidelines and encouraging everyone else to do the same.

We will update this page as the situation dictates.

Travel safely and be well.